German-raised. Texas-based.
🌍 Global Client Success Leader in Tech Service Operations (Asia, Europe, North America)
🏆 Award Winning Management Consultant
🚀 I empower tech service companies to achieve operational excellence and growth
I am an experienced leader with 15+ years in management consulting, specializing in strategic planning, operational excellence, and cross-functional collaboration across global teams. Proven ability to drive business transformation, implement scalable processes, and manage data-driven decision-making to achieve organizational goals. Strong focus on process improvement, customer-centric operations, and change management while promoting a culture of innovation and accountability.
Why you want to work with me
Proven success in driving revenue, leading strategic initiatives, and achieving substantial improvements in service quality.
Multicultural mindset and a unique ability to navigate diverse business priorities, gained from extensive global experiences.
Entrepreneurial insight as the founder of RHEINELEMENT®, ensuring a deep understanding
of your business needs.
"Ben wasn't just my Start-Up supervisor. He made a huge impression on me as a manager and charismatic person and quickly became the mentor who had the most influence on my professional career."
Ivonne Zhang
CEO
Kerstin Pliquett
Managing Director
"Amazing results with him on the journey in our long-term customer service improvement project. His unwavering dedication, proactive approach, and brand new service design implementation has revolutionized our organizational service procedures."
Dietmar Kappey, PhD
Managing Director
"Due to his outstanding project management skills, he took over the project management of the introduction of the ERP system and carried it out confidently. He is particularly characterized by his results-oriented way of working."
Find more information and recommendations on my LinkedIn
